Customer Satisfaction Survey
Do you know how your customers feel about your organization, employees and services? A customer satisfaction survey offers you insight into the "status" of your business. That insight is essential to driving the growth of your business and pursuing your goals. A customer satisfaction study can be done by conducting surveys of your customers. However, preparing, editing and administering the questionnaire and processing the results takes up a lot of your time. Telemarketing agency, Convins is happy to take these activities off your hands. Even when it comes to B2B, we are happy to take surveys for you.
What is a customer satisfaction survey?
A customer satisfaction survey involves surveying customer satisfaction. This can be done by means of a customer satisfaction survey questionnaire about the products, services or service. Convins charts what the customer expects and what the customer experiences.
Why a customer satisfaction survey?
A customer satisfaction survey can be conducted for a variety of reasons. Perhaps you would like to know how your customer service is performing, or you have launched a product that you would like to know if customers are satisfied with your product. In order to add value to your customers, it is important to gain insight into satisfaction. In addition, this type of research also affects customer loyalty: customers see that you are actually working on satisfaction. They are being thought of.
Do you know what your customers think about your organisation, employees and service? A customer satisfaction survey offers you insight into the 'status' of your company. This insight is essential to stimulate the growth of your company and to be able to pursue your goals. A customer satisfaction survey can be carried out by conducting surveys among your customers. However, drawing up, editing and carrying out the questionnaire and processing the results will take up a lot of your time. Telemarketingburau Convins will be happy to take over these activities from you. We can also conduct surveys for you in the B2B market.
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Telephone customer satisfaction survey
Thanks to the experience and capacities of Convins' specialists, your surveys will be conducted by telephone in the shortest possible time. With a lot of experience in various industries such as consultancy, ICT, recruitment and selection, our specialists know better than anyone how to conduct a successful telephone customer satisfaction survey.
Research by Convins
Outsourcing your telephone research to Convins not only saves you time, but also gives you tangible results with which you can make an improvement within your company. You will receive the results of the customer satisfaction survey in a clear presentation in a report. Answers to the questions such as: "Why do customers choose us?" And: ‘How do customers experience our services?’ Can be answered, among other things, by means of a telephone customer satisfaction survey.
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Customer satisfaction survey B2B
Customer relationships in the B2B market are generally longer in nature. Personal contact is therefore very important. The focus is more on the customer relationship. If you are responsible for customer relationships, you may want to know more about customer requirements and how customers experience your account managers, for example. Because: a customer who is satisfied with their account manager is also satisfied as a customer.
Customer satisfaction research pays off
If you know what your customers need, you can work more successfully with your customers. Reasons why customer satisfaction surveys are worthwhile:
- Satisfied customers stay longer;
- Satisfied customers invest more, which leads to higher turnover;
- Satisfied customers are enthusiastic about your organization and are more inclined to recommend your organization to others.
Want to learn more about how to improve customer improvement or need more information? If so, feel free to contact us. Or check out our other telemarketing services, such as supporting telephone acquisition or lead generation. Our specialists will be happy to tell you more about the possibilities regarding conducting a customer satisfaction survey.
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