Customer satisfaction survey
Do you know how your customers feel about your organization, employees and services? A customer satisfaction survey offers you insight into the "status" of your business. That insight is essential to driving the growth of your organization and pursuing your goals.
A customer satisfaction survey can be carried out by conducting surveys with your customers. However, drawing up, editing and conducting the questionnaire and processing the results takes a lot of time. Telemarketing agency Convins is happy to take this work off your hands. Even when it comes to B2B, we are happy to conduct surveys for you.
What is a customer satisfaction survey?
A customer satisfaction survey is used to assess the satisfaction of your customers. This can be done with a questionnaire about your products, services or services. Convins investigates what the customer expects and what the customer actually experiences.
Why a customer satisfaction survey?
A customer satisfaction survey can be conducted for a variety of reasons. Perhaps you want to know how your customer service is performing, or you have launched a new product and are curious to know if customers are satisfied with it.
In order to add value to your customers, it is important to gain insight into their satisfaction. Moreover, this type of research affects customer loyalty: customers notice that you are actually concerned with their satisfaction. They feel heard and appreciated.
Satisfied customers
Telephone customer satisfaction survey
Thanks to the experience and capabilities of Convins' specialists, your surveys will be conducted for you by phone in no time. With extensive experience in various industries - such as consultancy, ICT and recruitment & selection - our specialists know better than anyone else how to conduct a successful telephone customer satisfaction survey.
Research by Convins
Outsourcing your telephone survey to Convins not only saves you time, but also provides tangible results that you can use to improve your organization. You will receive the results of the customer satisfaction survey clearly presented in a report. Answers to questions such as: "Why do customers choose us?" and "How do customers experience our service?" among others can be found out with a telephone customer satisfaction survey.
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Customer satisfaction survey B2B
Customer relationships in the B2B market are generally more long-term in nature. Personal contact is therefore very important: the focus is more on maintaining the relationship. Are you responsible for customer relations? Then you probably want to know more about your customers' wishes and how they experience cooperation with your account managers, for example. Because: a customer who is satisfied with his account manager is usually also satisfied as a customer.
Customer satisfaction research pays off
If you know what your customers need, you can work more successfully with your customers. Reasons why customer satisfaction surveys are worthwhile:
- Satisfied customers stay longer;
- Satisfied customers invest more; this leads to higher sales;
- Satisfied customers are enthusiastic about your organization and are more inclined to recommend your organization to others.
Want to learn more about how to improve customer satisfaction, or need more information? Then feel free to contact us. Our specialists will be happy to tell you more about the possibilities around conducting a customer satisfaction survey.
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Satisfied customers
