Mystery calls contribute to improving your telephone services. By approaching companies over the phone with mystery calls, Convins can assess the situation with regard to, for example, the service orientation, customer orientation and sales orientation of your employees. We will provide you with more information about the added value of mystery calls for your organization.
What is mystery calling?
A mystery call involves telephone research into the experience of a person calling your organization. It is primarily used to obtain objective results of telephone support for a company. Calls can be made as a customer, supplier or possibly also as an employee. There can be several components on which mystery calls can be used
- Complaint handling
- Customer service
- Support services
- Follow up on leads.
You can use the numbers and statistics that come from the results to improve telephone support. Think about reducing wait times or making the decision to outsource support after all.