Telephone services
Mystery calls
A mystery call involves investigating by telephone how someone experiences contact with your organization. It is mainly used to obtain objective information about quality. The call can be made as a customer, supplier or even as a (potential) employee. Mystery calls can be used for different components, such as:
- Complaint handling
- Customer service
- Support services
- Follow up on leads
You can use the figures and statistics derived from the results to improve your telephone support. Think, for example, about reducing waiting times or deciding to (partially) outsource support.
Telemarketing services
The contribution of mystery calls
The concrete results obtained through mystery calls help you improve your service. Mystery calling contributes to increased customer satisfaction, higher conversion and increased knowledge among your employees, among other things.
With our telemarketing services, we can support you in this. See which industries - such as ICT, legal and online marketing - Convins has experience in!
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