No call scripts

At Convins, we don't believe in call scripts, we believe in good conversations. Good conversations increase conversion rates. In addition, the conversation is more enjoyable from both sides when it is spontaneous, and not following prescribed rules. We call on behalf of the client, if the client is going to call themselves, they don't do it with a script either. That's why at Convins we don't work with a script. However, in order to make the calls as smooth as possible, we work with project information sheets.

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Unique

Project Data Sheets

We work with project fact sheets to best provide colleagues with the information of the company they are calling for. About 2 to 4 pages describe the core of the client's proposition. This includes, for example, the client's unique selling points (USPs). It is up to the caller to decide which parts of the project information sheets they use. In this way, the conversations become better and more enjoyable. Thanks to the project data sheets, our staff has enough information about the customer to make those fun conversations.

Telephone acquisition

Telephone canvassing offers, on the one hand, the possibility of informing about the advantages of services, for example. On the other hand, possible questions can be answered directly and objections refuted. We know from experience that the decision-makers of an organisation are happy to cooperate if they are convinced of the knowledge of the interlocutor. We therefore consider it extremely important that our people have sufficient knowledge. For this reason, we train our people to conduct open talks without a script, so that the conversations can be two-sided.

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