No call scripts

At Convins, we don't believe in call scripts, we believe in good conversations. Good conversations increase conversion. In addition, the conversation is more fun on both sides if it is spontaneous, rather than based on prescribed rules. We call on behalf of the client; if the client makes the call themselves, they don't do it with a script either. That is why we do not work with a script at Convins. In order for the conversations to run as smoothly as possible, we work with project information sheets.

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Unique

Product data sheets

We work with project information sheets to provide colleagues with the best possible information on the company they are calling for. In about 2 to 4 pages, the core of the client's proposition is described. This includes, for example, the unique selling points (USPs) of the customer. It is up to the caller to decide which parts of the project information sheets they will use. This way, the conversations become better and more fun. Thanks to the Project Information Sheets, our employees have enough information about the customer to be able to have those great conversations.

Telephone acquisition

Telephone canvassing offers, on the one hand, the possibility of informing about the advantages of services, for example. On the other hand, possible questions can be answered directly and objections refuted. We know from experience that the decision-makers of an organisation are happy to cooperate if they are convinced of the knowledge of the interlocutor. We therefore consider it extremely important that our people have sufficient knowledge. For this reason, we train our people to conduct open talks without a script, so that the conversations can be two-sided.

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