Several blogs have already been written about different techniques within a telemarketing call. For instance about how to best conclude such a conversation and much more. Still, you can get much more out of your telemarketing than just telling your story technically. The story is certainly important, but in the first contact with a future customer this is not what it is all about. Communication is 85% about emotion and 15% about facts. These 15% facts are the story you tell. But what is this important 85%? It is understanding, wanting to understand, connection and trust. We explain how you can use your voice to connect even more with your future customers at the other end of the line.
Way of communicating
In a telemarketing conversation, your voice is the only direct means to be used. During a telephone call, you cannot use physical contact, your smile or other facial expressions. The only thing you can use is your voice. What can you do with your voice to become even more successful in telemarketing? It is a fact that people get along best with people who look like them, both consciously and unconsciously, and we can do something with this! For example, adapt your pace to that of your conversation partner. If he or she talks slowly, don't rattle on too quickly, but adapt. In addition to the tempo, you can also adjust the colour of your voice. In addition, it remains important to continue to listen carefully, do not talk through anyone and do not interrupt. Let them finish talking and then respond from the point of view of wanting to understand. When you become aware of this during a telephone call, you can apply it.
Outsource telemarketing
We understand that it is difficult to apply the above tips directly to yourself. Do you still find telemarketing difficult despite these tips? Many companies choose to outsource their telemarketing, for instance to us. At Convins it is not only about the content of the call. We know the importance of a good voice, after all it is one of the most important items of the successful telemarketer. Convins telemarketing specialists will take a lot out of your hands when it comes to approaching customers and selling your product or service.
Want to know more?
Do you want to know more about Convins telemarketing? We draw up a suitable strategy that
fully compatible with your company, your target group and your objective. After the telemarketing campaign we provide you with
all the information we have collected to expand the customer base and possible preliminary information to close deals. Do you have any questions about our working method? Then do not hesitate to contact us!