Case: Moore DRV

Who are you and what are your usp's?

Moore DRV is an accountancy- and consultancyfirm and a.o. based in Rotterdam.
They have been around for 100 years and have a total of 13 offices located in the south-west of the Netherlands. They focus on entrepreneurs who have a direct relationship with their clients, employees and other stakeholders, entrepreneurs in the real economy. They have knowledge of several sectors and are primarily at home in assisting the DGA, For example, in setting up or outsourcing the administration, advising and assisting with investments and business transfers. But they also advise the DMS in his or her private life, such as in drawing up a will or providing insight into the private capital through estate planning.

Harry: "To create an usp is difficult, since every accountancy firm basically has the same product. This makes it difficult to be unique. But how we distinguish ourselves is by our approach. We are a medium-sized organisation, but can nevertheless be personally involved involved because we have have a local presence and have all the specialists in house. We do not only look at the company, but also at the entrepreneur. It is often the entrepreneur who feels lonely. With whom can he spar? That is often his confidant, and that is often the accountant."

Serge: "We also distinguish ourselves because we have many contacts from our international alliance have. The internationalal business is getting bigger and bigger."

How did you come into contact with Convins?

Harry: "At the time Convins approached us. Convins had wanted Moore DRV as a customer for a long time. We were looking for for the Accountancy & Advice practice We were looking for acquisition opportunities and We found it at Convins' services. The services of Convins fit well with what we were looking for, so it came at the right time. It has resulted in a great partnership."

Why is the cooperation successful and what do you mean by successful?

Harry: "What I find very positive about working with Convins is the professionalism. I think the client really feels like they are talking to Moore DRV and not some call centre that has no knowledge of the market. Convins does its best to provide quality appointments.appointments Convins does its best to make good quality appointments. If the appointment is not satisfactory, Convins will be realistic enough not to charge for it. I think that is fair, by the way.t It doesn't happen very often.

Convins is also easy to reach. They respond quickly to e-mails and the invoices are correct. That's also very important!

Wilbert: "While scheduling the appointments, Convins asks the prospect whether there is a particular issue. After I had run the appointment, the prospects immediately said that they liked the communication, that they responded quickly and clearly. That testifiest of a successful cooperation!"

What do you think the usp's of Convins and its team?

Serge: "An important usp I find the perseverance to be very important. Convins calls until the appointment is made. appointment is made."

Harry: "And knowledge of the market. The other Moore DRV branches have previously worked with call centres that did not good knew what they were talking about. At Convins I am confident that we will get it right. Convins focuses on specific industries, including accountancy, and therefore takes its proposition very seriously. Convins also asks what we at Moore DRV consider important, so they can take that into account in their discussions. I really like that, because there might be a development at Moore DRV that isn't happening at other offices.

I also think the no cure - no pay system is powerful and unique. system is powerful and unique.

What has success meant for your businessd?

Serge: "Besides the fact that we have had good appointments, the successful cooperation with Convins has ensured that 1200 companies have heard our name."

Harry: "That is also very important for our region. You cannot expect that every appointmentYou can't expect every appointment to result in an order. But when companies hear our name, I think that But when companies hear our name, I find that very pleasant. Then the ball starts rolling, because if they have heard our name, they are going to our name also see our name. If there is something going on in the company, there is a chance that they will think of us."