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Call center manager Utrecht
For our modern office in Utrecht we are looking for a Callcenter Manager. As Callcenter Manager, your job is to manage our team effectively. You will work closely with other departments to determine what our goals are and how we can achieve them. Always with an eye on improvement and making our processes as efficient as possible.
About Convins
Convins is a young, commercial and driven marketing and sales organization, based in Apeldoorn, Utrecht, Alicante and Valencia (Spain). Convins is mainly concerned with making B2B visit appointments for account managers of our clients. Convins is an ambitious organization and is currently going through an enormous growth phase. For our modern office in Utrecht we are looking for a Callcenter Manager to help us manage the staff (now about 15 people, growing to about 35 people) in this growth phase.
What do we ask?
- Continuously motivate, enthuse and evaluate the team
- Daily management of the call center through one team captain per room
- Coaching and training the employees
- Direct reporting to management (weekly meeting)
- Attend briefings with clients
- Monitor established KPIs and actively manage accordingly
- Being continuously engaged in quality improvement
- Structurally conduct progress and performance reviews with team captains and employees
- Actively liaise with other departments such as Back Office, Relationship Management and Project Coordination for running the operation
For this position we are looking for a driven personality with MBO+/HBO level and leadership experience. Someone who knows how to get to work, is accurate and precise, but also works fast and knows how to keep an overview. You must be able to handle a little stress and hectic work, be flexible and want to pioneer with us in a young organization. You are analytical, eager to learn, commercial, communicative and ambitious. You have experience in the contact center industry (advantage!) and you are willing to start "with your feet in the clay". Furthermore, you are good with computers and Office (especially Excel) holds few secrets for you. Yes, we are indeed looking for a sheep with 5 legs, or maybe even a jack-of-all-trades!
What do we offer?
- Salary range up to €4500.
- Company car (possibility after completion of probationary period)
- A super dynamic work environment with a lot of job satisfaction
- Social drinks every Friday afternoon
Employment type: full-time (40 hours per week)
Work location: Utrecht Required language: Dutch, English is a plus Salary indication: Salary range up to €4500.Will you become our Call Center Manager?
Would you like to work for us? Then we would love to meet you! Please send
your resume and a short message with the reason for your enthusiasm to recruitment@convins.nl .
Do you have substantive questions? Please feel free to contact our recruiter Rick van Vlodrop.
Mobile 06-30648104 or via the general number 055-3665771.Employees have their say
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