It is not always easy to find out the opinion of your customers or prospects. Drawing up questionnaires or making service calls costs a lot of time and effort. But in order to improve your service, the opinion of your customers is indispensable. How you can obtain this opinion is explained in this blog.
Get help
As mentioned, it is very time-consuming to do everything yourself and then you have two choices: do nothing or outsource. Outsourcing is then logically the most sensible choice. If you outsource, you will also benefit from our knowledge and expertise. You do not have to reinvent the wheel yourself. This, combined with time savings and - most importantly - a picture of what customers think of you, helps you to further develop your business.
Service calls
A direct way to improve your service is to make service calls. These are telephone calls to find out the experiences and possible points of improvement of a visit. For example, the satisfaction about the first contact, the content of the conversation and the possible open questions or actions. If a prospect is expecting additional information or perhaps a quotation, these points will emerge from these conversations. The report clearly shows what is going well, where improvements can be made or what actions are still required. This enables you to secure what is going well and work on what could be improved.
We are happy to take it from you
We are happy to take over the above actions from you. In this way, you will save time, benefit from our extensive knowledge and experience and gain quick insight through clear reporting. Please request a proposal online or call us on +31 55 36 65 771.