Does your company employ mechanics or other employees who visit customers? Then it has probably happened that they are standing in front of a closed door. Annoying for both parties and a waste of time. That is why it is advisable to work with service calls, so that everyone is always aware of the appointment and any changes in your planning can be implemented quickly. You can read more about this here.
Efficiency
Of course, you want to use your own time and that of your employees as efficiently as possible. A mechanic standing at a closed door is not part of this. It is therefore important to have the complete service planning in order. And a crucial part of this is the service calls. Making an appointment by phone in advance and a reminder on the day itself. Has the planning changed slightly? Then it's nice to give the customer a call. Then the customer is not waiting for a mechanic who is not coming and, if necessary, you can move the appointment to another day. Our telemarketing agency can help you with this!
What do you get out of it?
As mentioned, it is nice for the customers and the employees that they both know where they stand thanks to the service calls. But this also provides benefits for your company. It ensures higher customer satisfaction, increases your employees' job satisfaction and because of the time you save, it can also have financial benefits. You can serve more customers per week.
Service calls by Convins
Convins can assist you in setting up the planning and making the service calls for your company. This takes time and effort out of your hands. Our specialists do this by planning and confirming appointments with consumers and by calling these consumers prior to an appointment. Are you interested in service calls? Then get in touch with our specialists. We will be happy to tell you more about all the possibilities for your company.